Shipping & Returns
All orders will be shipped via USPS and will require a signature. We ship to the continental Unites States. An additional $10 will be charged on all orders shipped to Hawaii and Alaska.
Orders cannot be shipped to PO boxes, FPOs and APOs.
return & exchange policy
We offer a 100% Satisfaction Guarantee on our products. If you are not satisfied with your purchase, you may return it within 5 days upon receipt of the package.
We do not offer exchanges.
To initiate your return you must email firstname.lastname@example.org. Be sure to include your order number in the email.
To receive a full refund, the hair must be not be altered. This includes washing, dying, combing/brushing of the hair. The original sealant band must be present on the bundle of hair. If removed, it is an indication that the hair has been altered and will be deemed an unacceptable return.
Return shipping charges are non-refundable. We are not responsible for lost/stolen/or damaged packages.
Please do not send any items without prior written approval. A refund will NOT be granted and packages will not be returned to the sender.